Technical Support

Shamrock prides itself on its technical support services. For technical support, call our service department at 847-649-5025


  • New Sales
  • Leasing
  • Rental
  • Demos
  • Rebuilds

Shamrock Service Support -- Our Service Team is the difference between Shamrock and other packaging companies.

Using Shamrock support eliminates issues between the materials and the equipment. We will focus on getting your operation productive as fast as possible and at the lowest cost.

Skilled and experienced support team -- "Not just wrench turners"

  • Years of experience
  • Factory trained
  • PLC programming
  • Personal contact -- no phone menus to navigate
  • 24-hour hotline
  • Networked with equipment manufacturer support teams


  • Comprehensive consultation on materials and equipment
    • Assures efficient and cost-effective match of materials to equipment

Installation and set-up

  • Pre-site review
  • Turn key support
    • Set-up
    • Test to ensure operation meets expectations
  • Training for Operators, Supervisors and Mechanics
  • Sales of old equipment

After Sales -- Maximize your productivity by continuing to partner with Shamrock's after sales support.

  • Training
  • New employees
  • Current team reset expectations
    • Reinforce GMP's
    • Audit current practices and train on areas needing improvement
  • Parts support
    • Custom stock programs
  • Preventative maintenance
  • Emergency service available

Preventative Maintenance

  • Custom program developed for your equipment to eliminate/reduce downtime based on: 
    • Current hours
    • Condition
    • Demand
    • Budget

Shamrock In-House Service

  • Resoration Program
    • Let Shamrock restore your equipment to like-new condition
  • Purchase one of Shamrock's current refurbishment projects